Shipping & Returns Policy

Effective Date: November 10, 2025

Shipping Information

At The Gastro Label Shop, we proudly offer worldwide shipping to bring our quality products to customers around the globe. Please review the following information before placing your order:

1. Shipping Times
Delivery times vary depending on your location. Orders are typically delivered within 2 to 12 business days after processing.
Delays may occur due to factors beyond our control, such as customs inspections, local carrier issues, or holidays.

2. Shipping Charges
Shipping fees are calculated automatically at checkout based on your location and selected shipping method.
Current rates start at €3.95 per order. The total shipping cost will be displayed before you confirm your purchase.

3. International Shipping & Customs
For international orders, please note that customs duties, import taxes, or other fees may apply. These charges are the responsibility of the customer.
We recommend contacting your local customs office for more information.

4. Tracking
Once your order has shipped, you will receive a confirmation email including tracking information, if available.

Returns & Refunds

We want you to be fully satisfied with your purchase. Please read the following guidelines regarding returns and refunds.

1. Return Period
Customers within the European Union have 14 days from the date of delivery to initiate a return, in accordance with EU consumer protection law.

Please note: Items that are made to order, customized, or produced based on your specific phone model or size are non-refundable, except in cases of defects or damage.

2. Eligibility for Returns
To be eligible for a return, your item must be:

Unused and in the same condition as received,
Returned in its original packaging, and
Free of visible wear or damage.

Exceptions for EU Consumers

According to Article 16(c) of Directive 2011/83/EU, the right of withdrawal does not apply to:

Goods made to the consumer’s specifications or clearly personalized,
Items sealed for hygiene or health protection reasons that have been unsealed after delivery.

3. Return Process

a. Faulty or Damaged Items
If your item arrives defective or damaged, please contact us within 14 days of delivery at [email protected].
We will arrange a free replacement or a full refund, depending on your preference.

b. Non-Faulty Returns
If you wish to return a non-faulty product, you are responsible for the return shipping costs. Please contact us before sending back any items to receive proper instructions.

4. Refunds

Once your return has been received and inspected, we will notify you via email.
If approved, your refund will be processed within 14 days and issued to the original payment method used for the purchase.
Shipping fees are non-refundable, except in the case of defective or incorrect items.

5. Data Protection

Personal data provided for shipping or returns will be processed in accordance with our Privacy Policy and applicable data protection laws.

6. Contact Us

If you have questions or need assistance with shipping, returns, or refunds, please contact our support team:

Email: [email protected]
Design Studio: Paseo de la Castellana 112, Madrid (MD) 28046, Spain
Production Partner: Printful Custom Printing, Travessera de Prat de 1-10, 29116, Anyksciai, Lithuania

The Gastro Label Shop reserves the right to amend this Shipping & Returns Policy at any time. Updates will be posted on our website and take effect immediately upon publication.