Help Center

Customer Support & Common Questions

At The Gastro Label Shop, your satisfaction is our priority. We strive to provide the highest quality products and a smooth shopping experience.
If you experience any issue, please review the following information or contact us at [email protected] — our Customer Care team typically responds within 24–48 hours (Monday–Friday, 9:30 AM–6:00 PM GMT).

1. I received damaged or defective goods

We’re very sorry that your item arrived damaged or faulty.
Please send an email to [email protected] with:

• Your order number

• A brief description of the issue

• Photos clearly showing the defect

Our support team will review your case and offer a free replacement or refund as soon as possible.

2. Can I change my delivery address after placing an order?

If your order has not yet been shipped, we may be able to update your address.
Please contact us immediately at [email protected] with your order number and the correct address.
Once a shipping confirmation has been issued, we unfortunately cannot make any further changes.

3. My order didn’t arrive within the estimated delivery time

Delivery times are estimates and can occasionally be affected by customs, courier delays, or high order volumes.
We recommend tracking your shipment via the link provided in your confirmation email.
If your parcel has been delayed for more than 5 business days beyond the expected date, please contact us — we’ll investigate with the shipping provider.

4. My order arrived incomplete

We’re sorry to hear that part of your order is missing. Before contacting us, please check:

• Your email inbox (and spam folder) — some items may be shipped separately.

• Any additional shipping notifications — remaining items might still be in transit.

If the item is not on its way, please email us at [email protected] with your order number and the missing item’s name. We’ll resolve it promptly.

5. How do I contact Customer Service?

You can reach us through the Contact Form on our website or the Help Center widget on the homepage.
We respond within 48 hours (excluding weekends and holidays).

6. How do I know my size?

You can find our Size Guides under the “Size Recommendations” menu.
If you’re unsure, feel free to contact us — we’re happy to help.

7. What payment methods do you accept?

We accept all major credit cards, PayPal, Google Pay, and Apple Pay.
Depending on your shipping country, additional local payment methods may appear at checkout.

8. Can I pick up my order or drop off a return in-store?

Currently, we do not offer local pickup or in-person returns.
All orders are shipped directly from our production facilities.
If this changes in the future, updated information will be posted on this page.

9. Are Gastro Label phone cases wireless charging compatible?

Yes — all Gastro Label cases fully support wireless charging without removing the case.

10. Are your phone cases MagSafe® compatible?

Yes — our Tough Cases are available in MagSafe®-compatible options.

11. Is the camera protected by your cases?

Yes — every case features a raised bezel around the camera to prevent direct contact with flat surfaces.

12. How protective are your phone cases?

Our Tough Cases feature a dual-layer design:

• Inner TPU layer for shock absorption

• Outer hard shell (PC) for durability
  They provide excellent protection for both screen and camera.

13. What materials are your phone cases made of?

• Tough Case – Hard PC exterior & soft TPU inner layer

14. Do you accept returns?

Customer satisfaction is our top priority.
If you’re not completely happy with your purchase, you can return it within 14 days of delivery (unless the item was custom-made).
Please visit our Return Policy page for detailed information on how to initiate a return.

Need help?

If you experience any problem with your order, simply email [email protected] — please include a photo (if applicable) and your order number.
We’re here to help and usually respond within 1–2 business days.